A visit to The Mills is designed to be seamless. Located within a short walk of Tsuen Wan MTR, the site can be accessed via our complimentary shuttle service, or by car with on-site parking. Across Mill 4, Mill 5, and Mill 6, accessible pathways, ramps, tactile paving and braille signage ensure every guest can move through the space with ease.
Families will find a nursing room, baby-changing facilities and stroller-friendly layouts throughout, with benches across the site. Beyond the essentials, our concierge offers a wide range of complimentary services: from wheelchair and umbrella lending to Wi-Fi, first-aid, printing and everyday supplies on request. Our team is always ready to assist — head to the G/F concierge or ask any staff member for help.
Concierge
The Concierge is located at: G/F, Mill 6
Opening hour: 10:00am – 10:00pm
- 24-Hr Towing Service
- Call a Taxi
- Car Parking Redemption
- First-aid & AED service
- Free Wi-fi Internet
- Local Telephone Service
- Local Transportation Information
- Lost & Found
- Loyalty Gift Redemption
- Mailing
- Photocopying & Printing
*(5 pages max & black and white only) - Postage Stamp Selling
- Van Hiring
- Weather Forecast
- Tactile Guide Path
- Bicycle Repair Kit
- Electric Air Pump
- Jump Leads
- Sewing Kit
- Small Tools
- Umbrella
- Wheelchair
*Only available for use within The Mills - Automated External Defibrillator
- Pet First-aid Kit
- Thermometers
- Bandage
- Face Mask
- First Aid Kit
- Hair Rubberband
- Hand Sanitizer
- Heel grips
- Lint Tape
- Mosquito Patch
- Sanitary Napkin
Free Wi-Fi Service
You are just a few steps away from enjoying wireless internet access at The Mills !
- Choose the network “TheMillsGuest”
- On the landing page, please read the Terms & Conditions and click “I Agree”.
Guests can also enjoy a 120-minute complimentary Wi-Fi service.
For any enquiries about the free Wi-Fi service, please contact our concierge.
Nursing Room
Opening hours: 10:00am – 10:00pm
The Nursing Rooms are located on Mill6 G/F, Mill6 1/F and Mill5 3/F, providing comprehensive facilities and services for the needs of parents and babies at ease.
- Bottle Warmer
- Diaper Changing Station
- Diaper Waste Bin
- Breastfeeding scarf
- Wet Tissue Wipe
- Cooling Gel Sheet & Heat Pack
- Disposable Changing Mat
Barrier-Free Facilities And Services
The Mills is a fully barrier-free venue. All floors across Mill 4, 5, and 6 are connected by accessible paths, ramps and lifts. Accessible toilets are located on Mill6 G/F, Mill6 1/F, and Mill5 3/F, with grab rails installed throughout the premises.
- Tactile guide path
- Braille signs & tactile floor maps
- Wheelchair lending*
*Only available for use within The Mills
For barrier-free access enquiries, please call our customer service hotline at 2682 4778 prior to your visit, or contact the Concierge counter on G/F.
FAQs
The Mills is open daily from 10:00 to 22:00, including weekends and public holidays. The site remains open regardless of inclement weather conditions.
CHAT (Centre for Heritage, Arts and Textile), our contemporary art centre located at 2/F at The Mills, operates on separate hours — 11:00 to 19:00, closed on Tuesdays.
Please note that individual tenants within The Mills may operate on different hours, particularly during festival periods or adverse weather. We recommend checking directly with the relevant shop or restaurant and The Mills social media channels for the latest announcements before your visit.
The Mills is designed with families in mind. Nursing rooms are located on M6 G/F, M6 1/F, and M5 3/F — available for use throughout opening hours.
All common areas are stroller-friendly, with level access and lifts connecting every floor across the site. For any questions about visiting with young children, our customer service team on G/F is happy to assist.
Yes. The Mills is fully barrier-free with accessible pathways, ramps and lifts connecting all floors across Mill 4, Mill 5, and Mill 6. Tactile paving and braille signage are installed throughout the site to assist visually impaired visitors. Also, direction kiosks feature raised dot indicators for additional wayfinding support.
Accessible toilets are available at Mill 6 G/F, Mill 6 1/F, and Mill 5 3/F. Grab rails are available across the site and wheelchairs can be borrowed free of charge from our concierge on G/F. For any specific accessibility enquiries, please contact our customer support hotline at 2682 4778 before your visit.
If you have lost a personal item during your visit, please seek help from our concierge as soon as possible. Our lost and found service is managed through the concierge and the sooner you report it, the more likely we can help.
You can reach us via our customer support hotline at 2682 4778 or by email at communications@themills.com.hk. Please note that valuable items will be handed to the police station the following day — so if your lost item is of high value, please reach out immediately.